Shipping Policy

At Excel Impex, we understand the importance of efficient and reliable shipping services to meet the diverse needs of our customers. Our shipping policy is designed to provide clarity and transparency, ensuring a smooth experience for our valued clients.

1. Shipping Methods

Our shipping is facilitated through reputable logistics partners to ensure the safe and timely delivery of our products. We collaborate with trusted carriers, utilising a range of shipping methods suitable for various products depending up on the safety of the product to be delivered, shipping distance and time

2. Shipping Cost Calculation

The shipping cost is determined based on the weight of the ordered products and the delivery distance. Our system calculates the shipping charges during the checkout process, providing you with accurate and fair costs associated with the transportation of your chosen items.

3. Order-Based Shipping Charges

The shipping charges are applied on an order basis, taking into account the total weight of the products in the order. We strive to provide competitive and reasonable shipping rates to ensure cost-effectiveness for our customers.

4. Shipping Policy Process

.Place your order on our website, specifying the quantity and type of products you need.

.During the checkout process, the system will calculate shipping costs based on the weight of your selected items and the delivery location.

.Once the order is confirmed, we will process it promptly and coordinate with our logistics partners for shipment.

5. Shipping Duration

.Once the order is confirmed the order will be dispatched within 24 hours provided it is a working day. Customer will be provided Proof of Delivery (POD) details or Tracking no. by registered mail id.

.The actual delivery time may vary based on factors such as shipping distance, logistics efficiency, and any unforeseen circumstances.

6. International Shipping

For international orders, please contact our customer service for personalised assistance and shipping cost calculation.

7. Shipping Insurance

Excel Impex does not provide shipping insurance directly. Customers are encouraged to inquire about insurance options with their chosen logistics service provider for added security.

8. Customer Support

Our customer support team is available to assist with any shipping-related inquiries Feel free to contact us for updates, tracking information, or any other assistance.

[email protected].

Phone : +91-9995809364, 0487 23094

At Excel Impex, we prioritise the satisfaction of our customers, and our shipping policy reflects our commitment to providing a reliable and transparent shipping experience. We look forward to serving you with the utmost professionalism and integrity.

Return Policy

At Excel Impex, we are committed to providing our customers with the best products and high quality service every time.. We understand that circumstances may arise where you need to return a product, and we have established a comprehensive return policy to ensure a smooth and transparent process.

1. Eligibility for Returns

.Damaged Product: If the glass cutting tool you receive is damaged during transit.

.Manufacturing Defect: In case of any manufacturing defects that affect the functionality or performance of the product.

.Not as Described: If the product received does not match the description provided on our platform.

2. Ineligibility for Returns

.Products purchased during special sales events such as offer sales, festive sales and end-season sales are not eligible for return unless there is a manufacturing defect or damage.

.The return policy for such products is applicable only in specific cases and is subject to approval by Excel Impex’s customer service.

3. Return Process

.Initiate the return process by contacting Excel Impex customer service directly within 7 days of delivery.

.Clearly communicate the reason for the return and provide any necessary documentation or images to support your claim.

.The return request will be reviewed by our team, and if approved, you will receive instructions on how to proceed with the return.

4. Approval and Return Conditions

.Returns are subject to approval by Excel Impex after a thorough evaluation of the provided information.

.The product must be in its original packaging and in unused condition for the return to be accepted.

.After approval, you will be provided with a return authorization, and the return shipping instructions will be communicated.

5. Refund/Replacement

.Upon receiving and inspecting the returned product, Excel Impex will process the refund or replacement based on the nature of the return.

.Refunds will be issued to the original payment method.

6. Contact Us

For any return-related inquiries, please contact Excel Impex customer service directly. [email protected]

Phone : +91-9995809364, 0487 23094

We are here to assist you in ensuring a satisfactory resolution

Excel Impex values your trust and is dedicated to delivering products of the highest quality. Our return policy is designed to uphold our commitment to customer satisfaction while maintaining fairness and transparency. Thank you for choosing Excel Impex for your glass cutting tool needs.